Accounts Receivable
A visible receivables cycle, not an aging report nobody opens.
Institution coordinates invoice delivery, follow-up cadence, dispute paths, partial payments, and matching. Aging becomes a live picture that informs cash and the close, not a spreadsheet emailed after month-end.
Invoice lifecycle
IssuedDeliveredReminderFollow-upPartialDisputeCleared
Qualitative aging
Current
Within terms
1–30 days
First follow-up cadence
31–60 days
Named-owner outreach
61–90 days
Escalation and dispute path
90+ days
Controller review + policy
Cadence
Reminders, calls, escalations
Disputes
Documented path to resolution
Reporting
Aging feeds close + management
Follow-up cadence
What happens between invoice and cleared.
Issued → delivered
Confirm delivery, capture PO or reference where relevant.
First reminder
Automated, addressed to the correct billing contact.
Follow-up
Named-owner outreach, call, email, portal, whichever the customer uses.
Escalation
Elevated to the client's finance owner with a written recommendation.
Dispute path
Documented, routed to the account owner, tracked to resolution.
Matching + reporting
How AR connects to close and cash.
- Deposits matched against open invoices
- Short-pays flagged with resolution path
- Aging reviewed with client on a set cadence
- AR schedule feeds the reporting pack
- Bad-debt provisions surfaced for review
- Customer-level insight, not just totals
Boundaries
What AR coordination does not include.
- Institution does not initiate payments or move cash.
- Institution does not act as a collections agency.
- Institution does not renegotiate contracts on the client's behalf.
- Payment terms remain the client's business decision.
Frequently asked
- We coordinate a documented follow-up cadence with the client. Third-party collections agencies are a separate engagement the client authorizes.