Accounts Receivable
Keep invoices, collections, and cash in view.
Institution tracks invoice delivery, follow-up, disputes, partial payments, and matching so aging reflects what is actually outstanding and the close has accurate receivables data.
Invoice lifecycle
IssuedDeliveredReminderFollow-upPartialDisputeCleared
Qualitative aging
Current
Within terms
1–30 days
First follow-up cadence
31–60 days
Named-owner outreach
61–90 days
Escalation and dispute path
90+ days
Controller review + policy
Cadence
Reminders, calls, escalations
Disputes
Documented path to resolution
Reporting
Aging feeds close + management
Follow-up process
What happens from invoice to payment.
Issued → delivered
Confirm delivery, capture PO or reference where relevant.
First reminder
Automated, addressed to the correct billing contact.
Follow-up
Named-owner outreach, call, email, portal, whichever the customer uses.
Escalation
Elevated to the client's finance owner with a written recommendation.
Dispute path
Documented, routed to the account owner, tracked to resolution.
Matching + reporting
How AR connects to close and cash.
- Deposits matched against open invoices
- Short-pays flagged with resolution path
- Aging reviewed with the client on an agreed schedule
- AR schedule feeds the reporting pack
- Bad-debt provisions surfaced for review
- Customer-level insight, not just totals
Boundaries
What AR coordination does not include.
- Institution does not initiate payments or move cash.
- Institution does not act as a collections agency.
- Institution does not renegotiate contracts on the client's behalf.
- Payment terms remain the client's business decision.
Frequently asked
Do you handle collections?
We help run an agreed follow-up schedule with the client. Any third-party collections agency is a separate engagement authorized by the client.Do you post partial payments?
Yes. Partial payments and short-pays are matched against the open invoice and flagged for review.Do you touch cash?
No. Cash movement stays with the client's banking relationships.