Frequently asked questions
A clearer answer to your next question.
Explore services, pricing, onboarding, and the way Institution works with your business.
All questions
20 answers
Scope and fit
03Institution supports U.S. companies that want their formation, bookkeeping, tax records, compliance, and reporting coordinated as one operating relationship. Coverage can begin with one responsibility and expand.
Yes. Delaware formation, Registered Agent coverage, and ongoing bookkeeping and tax readiness for owners operating outside the U.S. are standard scope.
Yes. Responsibility boundaries are documented at onboarding and can move as the operating record earns trust.
Services and responsibility
03Every request has one named owner. Ownership transfers are recorded when a specialist or an external professional takes the next action.
External professionals stay in place. Institution routes records, prepares evidence, and records the completion; the specialist executes the regulated work.
Source collection, reconciliation, exception resolution, controller review, and a reviewed reporting pack delivered on the agreed cadence.
Pricing and billing
03Institution does not charge a separate onboarding fee. Migration scope is defined during onboarding and any historical cleanup outside recurring scope is documented and quoted separately.
Plans can be upgraded or downgraded through your account manager. Cancellations require 30 days notice.
QuickBooks Online or Xero subscriptions are maintained by the client. Institution coordinates setup and integrations at onboarding.
Onboarding and migration
02Access to accounting, banking, and payroll systems, existing formation and tax records, and one point of contact for early scope questions.
Records and access are inventoried, open items are logged, a parallel period runs where useful, and a cutover is agreed before the first live close.
Records and reporting
02Only the named team members staffed on the account. Access changes are recorded events.
Reviewed statements, a one-page management summary, and any operational views agreed at onboarding are delivered inside the dashboard on the agreed cadence.
Tax and regulated work
03Tax preparation and filing are coordinated with licensed tax professionals. Bookkeepers are not represented as CPAs unless the individual on the account is.
No. Legal and investment matters are coordinated with the appropriate professionals and remain outside Institution's scope.
No. Institution coordinates readiness and records. Agencies and financial institutions control outcomes and timelines.
Security and access
02Access is scoped to named team members on the account. Sharing outside the account is a documented, permission-based action.
Notices route to a named owner with a required action, response path, and completion record.
Company and contact
02Sales, service, security, press, and general inquiries each have a specific route on the Contact page.
The Careers and Press pages publish verified roles and approved company information.