Bank authorization can save successfully even if the next account-discovery request fails. When you saw Bank authorization saved. Loading your accounts, check the current connection list before repeating the full authorization.
- Refresh the connection status for the same company. Look for the bank you just authorized.
- If the connection exists, use Refresh bank accounts to inspect the current account list.
- Select the intended supported accounts and save their setup once the list is available.
The connection page refreshes company-scoped information after an action, including actions that report an error. Read the recovered state rather than assuming every part of the operation failed together.
When to reconnect
Use Reconnect bank when the connection specifically needs renewed authorization. A failed account-list request alone is not proof that you must create another bank connection.
If no connection appears after a status refresh, report the time of the authorization and the last stage you saw. Explain whether the bank confirmed access and whether Institution showed its saved message. Avoid sending provider tokens or the authorization return URL. Check for a saved connection again before any later retry so the same bank login is not added twice unnecessarily.
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