If Institution shows Complete bank authorization after you return from the bank, use that prompt to resume the saved authorization for the current company. It appears when there is a return session that still needs completion.
- Confirm that the selected company matches the company you were connecting before leaving for bank authorization.
- Choose Complete bank authorization and follow the connection flow.
- Wait for the result, then review the discovered account list and saved selection. Save any required account or import setup.
The return prompt preserves the authorization context. Starting a separate new connection while this one is unfinished can make it harder to identify which authorization completed.
Check the next stage
Bank authorization saved means authorization reached Institution, but loading accounts and starting sync are later steps. Read the current stage instead of treating an empty transaction view as a failed bank sign-in.
If the completion prompt fails, keep the exact visible error and report the company, bank and approximate authorization time. Do not share the return address if it contains temporary authorization information. Support can investigate from the connection details without your bank password, one-time code or a reusable sign-in link.
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