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Bank connections

Handle Currency needs review on a bank account

Resolve an unknown account currency before selecting or mapping it.

Updated 2026-11-11

Currency needs review means the connection does not have a usable currency for that account. Institution cannot safely treat an unknown-currency account as a particular currency just because another account at the same bank uses it.

  1. Compare the account with its bank statement and confirm the currency shown by the bank.
  2. Choose Refresh bank accounts to request current account details. Check whether the currency now appears.
  3. If the currency remains missing, record the account name, last digits and the currency on the statement, then contact support with the visible message.

The account selection control disables accounts without a currency. The import account picker also limits connected choices to supported live accounts with a recognized currency. These checks prevent activity from being attached to a destination with uncertain amounts.

Avoid a misleading workaround

Do not choose a different account solely because its currency field is filled in. A bank movement belongs to its actual source account. Mapping it elsewhere would make later balance and reconciliation checks harder.

If you need to prepare a manual import while the connection is being investigated, confirm the intended manual account and its currency from source evidence. Review any overlapping feed activity before importing the same period.

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