Disconnect pending means the connection still needs confirmation that revocation at the bank provider is complete. The page states that sync is stopped and offers a retry of the disconnect.
- Open the same bank connection and verify that it is the one you intended to remove.
- Read the pending message, then retry the disconnect using the available control.
- Inspect the new result for confirmed revocation or any remaining cleanup issue.
Do not interpret the pending status as permission to keep importing from that connection. Institution has already stopped sync while it completes the removal process.
Changing providers
A pending removal can also affect the company’s ability to connect a competing accounting source. Finish the existing removal and refresh connection status before trying to authorize the replacement. This avoids two sources being treated as active for the same company.
If the pending state persists, report the bank, company and the time of the original disconnect. Include the current message and whether a retry changed it. Keep the request focused on revocation rather than submitting a new bank authorization. Review the preserved accounting history separately; protected posted or reviewed records may remain after a successful disconnect.
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