The bank mapping list offers existing financial accounts with the same currency as the connected account. A destination with another currency is excluded even if its name looks like the account you want.
Compare the records
- Check the currency reported beside the connected bank account. Verify it against the bank’s statement.
- Inspect the existing financial account you expected to use. Confirm its company, currency and identity.
- If either record is wrong, resolve that record through the appropriate account or connection workflow before mapping.
Do not create a second account solely to avoid investigating a mismatch. You could end up maintaining two versions of one real account with inconsistent currency assumptions. Existing transactions and opening balances make that especially difficult to unwind.
If the bank offers separate currency subaccounts, each may be a different source account. Match the specific subaccount rather than treating every account under one bank login as interchangeable.
If you cannot determine which record is wrong, send support the company, account name, partial identifier, displayed currencies and a description of the statement evidence. Keep full bank account numbers out of an ordinary message. Continue only once the source and destination refer to the same account.
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