First sync has not completed appears when the connection has no completed sync time yet. Check its setup and progress before disconnecting or adding the bank again.
- Confirm that at least one supported account is selected and the selection was saved.
- Read the most recent setup message. Account settings saved or Bank sync queued means work was requested; an already-running message means another sync is in progress.
- Check the connection for an attention message, expired sign-in or incomplete setup. Resolve the specific condition shown.
The bank connection can be saved before account discovery or transaction loading finishes. An empty transaction list during that interval does not by itself mean authorization failed.
Confirm completion
Look for a completed sync message or an updated Last synced time, then inspect the relevant account and date range. If transactions are present, review whether they are pending, ready for review or already imported.
If progress remains uncertain, use the current status and retry controls rather than creating a second connection. Share the bank name, company, time of authorization and visible status with support. Never include your bank password or verification code in the report.
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