When current accounting access does not permit syncing, the bank panel can still let you review saved transactions and disconnect existing banks. The page explains that sync is paused rather than presenting an empty account as current data.
Use saved activity for reference while checking the cause of the pause. Compare the last completed sync time with the reporting period you need; records after that time may not yet be available.
Resolve the appropriate condition
- If the message says the selected accounts exceed the allowance, reduce the selection or review Plans & Billing.
- If accounting access could not be checked, retry the access or connection status instead of assuming the plan expired.
- If import cleanup is running, wait for its completion before starting new connections or sync work.
Payment or plan changes must be reflected in the company’s current access before write controls become available. A receipt alone does not prove that this connection is ready to resume.
After access returns, inspect the saved selection, account mappings and latest sync result. Verify any missing interval against statements. If you imported that interval manually during the pause, review overlaps and duplicate candidates before accepting newly received feed activity.
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