Bank sign-in expired. Reconnect to resume sync means the connection needs renewed bank authorization. Use Reconnect bank on the existing connection so you can review its saved accounts afterward.
- Confirm the bank and company, then choose Reconnect bank.
- Complete the bank authorization steps in the secure connection flow. Keep bank passwords and verification codes inside that flow.
- Return to Institution and review the connection status, saved account selection and any setup message. Request sync if the current state calls for it.
Do not assume that the reconnection changed your accounting account mappings or completed every pending import. Check the saved setup and the latest sync result separately.
If reconnecting is unavailable
The current company’s access, provider policy or connection status may prevent a new authorization. Read the accompanying explanation, and ask an owner or administrator to review the relevant access when necessary.
If authorization succeeds but the page still asks you to reconnect, refresh its status and preserve the exact message. Contact support with the bank name and the time you completed authorization. Avoid creating additional bank connections during the investigation, since they can make overlapping account discovery harder to identify.
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