An account can appear under a connected bank while remaining unselected for sync. If one account has stopped updating and others from the same bank continue, inspect Accounts to sync before reconnecting the whole bank.
- Find the account by its name and last digits in the bank connection. Confirm the currency as well if the bank offers accounts in several currencies.
- Check whether it is selected. If it should be included, verify your current allowance and select it.
- Save the updated selection, then read the sync notice. After the sync finishes, check the account’s activity for the missing date range.
Account discovery and account selection are different steps. Refresh bank accounts can reveal an account, but you still need a saved eligible selection before its activity can sync.
If selection is unavailable
The account might have an unsupported type, an unknown currency, or access that only permits a reduction. The page explains some of these cases beside the account or in its status message. Keep that explanation when contacting support.
When checking the outcome, use posted transactions from a bank statement as your reference. A pending card authorization may not yet be eligible for accounting import even after the account is selected.
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