An account marked Not supported was discovered through the bank connection but is not eligible for this bank transaction sync control. The selection here supports depository and credit account types with a known currency.
A bank login may expose other financial products. Their appearance in the list does not mean Institution can import them through the same workflow. Leave the unsupported account unselected while you determine how its records should reach the books.
Check what the account represents
- Compare the listed name and last digits with the bank’s own account details. Confirm whether it is a bank deposit account, credit card, or another product.
- Refresh bank accounts if you believe the provider details are outdated. Check the type and currency again.
- If the account is still unavailable, contact support with the account type and the displayed status. Do not send bank credentials.
Avoid mapping a different supported account to stand in for the unsupported one. Separate source accounts need their own evidence and balances.
A manual source account and a supported import file may be appropriate for records that do not arrive through the feed. Confirm the correct source, currency and accounting treatment before importing, and retain the original statement for review.
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