A customer's saved email can become the recipient for invoice delivery. Verify it against the authorized billing contact before selecting the customer in a draft. A validly formatted address can still belong to the wrong person.
Open the company customer record and review Email with the customer's name. After selecting that customer in an invoice, check the draft's copied details. If the saved contact and draft no longer match, the issuance workflow asks you to update and save the draft before proceeding.
Email delivery is reviewed separately after issuance. Its confirmation includes the recipient, any CC addresses, invoice revision, PDF, email type and delivery time. A customer-directory edit should not be treated as proof that an already queued or scheduled message now uses different details.
If an email bounced or the recipient is suppressed, inspect the delivery history and correct the contact issue before sending again. Repeated resends to an unverified address can expose customer information or create confusion. Confirm the intended invoice recipient through the company's approved communication process.
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