Open an account amount in the statement when you need to understand the entries behind it. The account register shows posted lines for the relevant period, including dates, entry references, debit and credit amounts and the running balance where available.
Compare the register with the amount in the report. If the closing balance matches, the detail supports that displayed value. If the page says the register total differs, refresh the statement because the books may have changed after it loaded.
For a QuickBooks source, the drilldown identifies its general ledger as read from QuickBooks. Changes are made in that source or through an approved Institution action. Native account activity follows the Institution ledger and current journal-detail permissions.
Use the entry reference to inspect a particular posting rather than adjusting the summary number directly. Statement values are read only. A correction belongs in the source workflow or an authorized journal, with a reason explaining the business event and the reporting period affected.
Was this article helpful?
Tell us whether this answered the question you came with.