Checkout cancelled means that particular payment attempt did not complete. The checkout return notice explains that any earlier paid coverage remains unchanged.
If you still want the purchase, inspect the existing order and its Billing status before starting checkout again. Make sure there is no separate payment still processing for the same order.
If your intention was to stop an existing subscription’s future renewal, use Manage and Cancel renewal on that subscription. Cancelling or abandoning a new checkout is not the same action.
Keep the order reference separate from the subscription name when asking support about the result. One company can have an earlier paid term and a newer cancelled checkout at the same time. Read the individual payment and subscription states rather than treating the word Cancelled as applying to every service in the workspace. Ask the team to clarify an unexpected combination before creating another purchase or assuming access has ended.
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