After returning from checkout, the page may show Checking your payment or Payment not confirmed. A browser redirect alone is not a verified paid result.
Open Billing for the selected company and inspect the relevant payment record. Use Refresh to retrieve the latest status before deciding whether to retry. Keep the order reference and any provider confirmation available.
If the payment is still processing or authorized, avoid creating another purchase just to make access appear. If the record is confirmed failed or declined, use the appropriate retry path for that attempt.
When payment is confirmed, coverage reflects the purchased service and paid period. If the record is Paid but the expected access remains unavailable, report the company, service, and payment reference as an access issue. If payment is still unconfirmed, report that state instead. This distinction lets the team investigate the unresolved step without assuming either that a charge succeeded or that a second payment is needed.
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