Manage company can show Unavailable for a connection status while still allowing company management. The page explicitly distinguishes a connection-status loading failure from the company record.
Use the connection status retry control to request a fresh result. Confirm the selected company and open Manage integrations if you need to inspect that company’s actual connection. Do not assume Unavailable means disconnected, empty, or deleted.
The company’s Business profile and active-list status are separate. A status lookup failure should not be fixed by removing and recreating the company, which could interrupt work or split historical records.
If the status remains unavailable, report the affected company and error while noting whether the company list and other controls still work. Compare the integration page’s own state before deciding whether reconnection is necessary. A last-synced timestamp, when present, describes the recorded sync and does not guarantee that every current transaction has arrived. Keep account credentials out of any support report about the connection display.
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