The logo picker can upload an image and still fail to confirm that it was saved on the company record. If it says the logo could not be saved, follow the prompt to refresh and try again.
Before refreshing, preserve any other unsaved profile edits. Then confirm the selected company and inspect its current logo. A delayed or interrupted response can leave you uncertain about the result, so check what is actually stored before submitting another image.
Use a supported JPG, PNG, or WebP within 5 MB. Wait for the named company’s success message and avoid starting another upload while the first action is busy. If two people are changing the same logo, coordinate which version should remain.
If the error persists, give support the company reference, file type, size, and error wording. The original image is not usually needed to explain a save conflict. Do not remove or recreate the whole company to fix a branding field. Company records, integrations, and files are separate from the logo and should remain intact.
Was this article helpful?
Tell us whether this answered the question you came with.