After you confirm Continue to signing, the external provider may open in a new tab or replace the current tab. Check your browser’s tabs and any blocked-window indicator before assuming the request failed.
If the provider did not open, return to E-signatures and inspect the same request. Confirm its title and destination again, then retry the action when your browser allows the navigation. Avoid opening many copies, which can make it difficult to tell which provider page belongs to the active request.
The request can show Signing in progress after the link-opening attempt even if the provider page was blocked. That label records the handoff, not successful completion on the provider’s website.
If the destination opens an error or the request repeatedly fails to navigate, send the team the document title, destination domain, and the visible error. Do not send private signing tokens or a full access link in a general screenshot. Ask for the request link to be checked instead of trying a different document’s link.
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