An incomplete OFX or QFX message means the file does not contain the complete structure required to read its statement or transactions. Reexport the period from the bank before attempting manual repairs.
- Check whether the download finished and whether the file was copied in full.
- Obtain a fresh export for one account and a defined period.
- Read the new file and compare its transaction count, date range and totals with the bank statement.
A file can have an OFX or QFX extension while containing an interrupted download, an error page or only part of a statement. Renaming it does not restore the missing information.
If the bank repeats the error
Try another supported bank export format for the same account, such as a clean CSV, and preserve the failed original for support. Do not reconstruct missing financial rows from guesses.
When reporting the problem, include the export format, approximate file size, account type and exact message. Avoid sending full account identifiers in ordinary chat. If an earlier batch already imported part of the same period, inspect that history before committing a replacement source to prevent overlapping activity.
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