Skip to content
Enjoy complimentary data migration when switching from your existing bookkeeper or CPA to Institution.
AI connections and developer tools

Recover from an MCP sign-in cookie or form error

Reopen the sign-in page when the browser no longer has the expected form session.

Updated 2026-11-11

The MCP portal can report that the sign-in cookie was not returned or that the sign-in form has changed. These messages concern the browser’s current sign-in form and session checks.

Allow cookies for the portal when your browser settings permit them, reopen Sign in, and enter the account credentials through the fresh form. Avoid repeatedly submitting an old tab whose form state may no longer match the session.

If you were connecting from an assistant, return through its connection flow after correcting the browser issue. Confirm the displayed assistant and company before approving access.

This error is not a request to share a cookie or session token with support. Describe the exact message and browser behavior without copying reusable authentication data. If normal sign-in still fails after reopening the form, check the account and authenticator requirements. The secure form checks should be resolved through the normal portal flow rather than bypassed with a manually edited authorization URL.

Was this article helpful?

Tell us whether this answered the question you came with.

Related articles

Still stuck?

Tell us what you were trying to do and where it went wrong. If you are already a client, you can also open a support case from Help and support in your workspace.

We confirm who you are before we change anything on an account.