Payment history can show Authorized, awaiting capture. This means the payment has an authorization state but has not yet been confirmed as collected for the purchase.
The checkout return notice explains that paid access starts after payment is confirmed. Do not infer entitlement from an authorization message alone, even if your payment provider shows a temporary hold.
Return to Billing and use Refresh to inspect the current status. Keep the order number and any provider reference available if the state remains unresolved. Avoid paying again while the original attempt is still being confirmed unless the team or the current payment flow directs you to do so.
A later Paid state and verified payment record provide a different result from authorization. If access is still missing after confirmed payment, report that as an access mismatch with the company and purchased service. This distinction helps support determine whether the issue is payment confirmation or the application of an already verified purchase.
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