If a proposal has no acceptance controls, first inspect its status. The customer panel shows Sign to accept and Accept & sign for proposals that are Sent or Viewed.
An accepted proposal displays its recorded signer details rather than a fresh acceptance form. A declined or expired proposal is also different from an active proposal awaiting your response.
Check the Expires date and read any related message from the team. If you still want to proceed with an expired or declined proposal, ask the team whether it should be revised or reissued. Changing the browser clock, editing a link, or entering a new profile name does not make the proposal eligible.
If the status appears eligible but the controls are absent, reopen the proposal and report the title and visible state to support. Do not create a general service order solely to bypass the missing controls; it may have different scope or terms. Confirm the correct proposal and its current acceptance route before committing to the work.
Was this article helpful?
Tell us whether this answered the question you came with.