A proposal can show a Deposit amount and a Pay deposit action. That action does not itself display a completed payment or a card-charge receipt in the proposal panel.
Follow the message shown when you select it. The workspace can explain that payment instructions will be sent if a deposit is required, or that payment setup is not available. Keep the proposal title and deposit amount available when asking the team about the next step.
Accepting and signing a proposal is a separate action. Look for Proposal accepted and signed to confirm acceptance, and use the actual payment instructions or billing record to confirm payment.
Do not repeatedly select Pay deposit expecting each click to advance a checkout that is not displayed. If payment instructions have not arrived, ask the team where to complete the deposit for that proposal. Avoid using an unrelated payment link or sending a different amount based on another proposal’s terms; the intended proposal and its confirmed payment route should match.
Was this article helpful?
Tell us whether this answered the question you came with.