Skip to content
Enjoy complimentary data migration when switching from your existing bookkeeper or CPA to Institution.
Bank activity and transaction review

Answer a question about a bank transaction

Give the missing business fact that helps refine a category suggestion.

Updated 2026-11-11

Question about this transaction asks for context that the bank description does not establish. Your answer helps Institution refine an editable category suggestion, so focus on the fact the question is trying to distinguish.

  1. Read the current question and the transaction’s source details.
  2. Enter a factual answer describing what was bought, who was paid, or why the money moved.
  3. Choose Save answer and confirm the saved result before returning to category review.

Answer the question with evidence

For example, explain that a charge purchased replacement office keyboards if that is what the receipt shows. A reply such as business expense repeats an intended conclusion without identifying the underlying purchase.

Include enough context to separate the transaction from other payments to the same counterparty. Avoid unrelated personal details, credentials, or full account numbers. If you do not know the answer, obtain the supporting document or ask the person responsible for the payment rather than guessing. Saving a reply does not approve or post the transaction. After the context is considered, inspect the resulting suggestion and select the compatible ledger account through the normal review workflow.

Was this article helpful?

Tell us whether this answered the question you came with.

Related articles

Still stuck?

Tell us what you were trying to do and where it went wrong. If you are already a client, you can also open a support case from Help and support in your workspace.

We confirm who you are before we change anything on an account.