If Institution cannot confirm a categorization request, it asks you to check the status before trying again. The error can occur after a request was sent, so it does not establish that no background work exists.
- Choose Check status in the categorization message.
- Read the refreshed request status and any acknowledgment or completed counts.
- Retry only when the current state permits it and the remaining work is clear.
An uncertain response is different from a failed transaction
The bank records and existing categories remain separate from the request acknowledgment. Do not reimport source transactions merely because the categorization request could not be confirmed.
If the status still cannot load, wait briefly and check again through the same control. Repeatedly launching new requests does not resolve a status-read problem and may leave you uncertain about which result you are viewing. When the current request becomes visible, distinguish its run counts from overall suggestion coverage. Review any flagged transactions individually and confirm the category against business purpose. A successful status check establishes what work is queued or complete; it does not by itself approve any proposed category or post an accounting entry.
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