The clarification answer field accepts up to 2,000 characters. Use that space for the payment’s relevant facts rather than pasting an entire invoice, contract, or email conversation.
- Identify the specific ambiguity in the displayed question.
- State the transaction’s purpose and the supporting fact that resolves it.
- Read the answer once for accuracy, then save it and confirm the result.
A useful short answer has a clear subject
Name what the payment covered, whether it was a purchase, refund, transfer, or other event, and any detail needed to distinguish the treatment. If the question concerns a recurring service, identify the service and period when those facts are known.
Do not spend the character limit repeating the amount and merchant already visible unless those details are necessary to explain a mismatch. Keep supporting documents in the appropriate record workflow and summarize only the relevant evidence in the reply. If the answer is blank or contains only spaces, it cannot be saved. The aim is a concise explanation an accounting reviewer can understand later, not a long narrative that obscures the single missing fact. Review the resulting category separately after the reply is saved.
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