An empty bank activity view can result from a combination of valid filters. For example, a credit card tab, a bank account selection, a merchant search, and a narrow date window may leave no matching rows.
- Review the account type, Account, Bank status, dates, and search text.
- Use Clear filters to restore the broad view. In layouts with category filters, also confirm the category status and method.
- If activity returns, reapply one condition at a time until you identify the restriction.
When clearing filters does not help
Check that the intended company is selected and that the bank account is included in the connection. Then inspect bank sync for a recent successful update or a reconnect requirement. The list can only show source records that Institution has received.
An empty result does not mean saved accounting transactions have been deleted. Bank activity and accounting records are related but separate views. If your question concerns an already imported record, inspect the accounting transaction as well. Avoid uploading a replacement statement or creating a manual transaction until you know whether the source is missing or simply hidden by the current view.
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