If the source or current question changes, Institution asks you to reload before saving. Your reply may have been written for an earlier version of the transaction or a different question.
- Choose Reload current question.
- Compare the refreshed question and source details with your draft.
- Edit the answer so it addresses the current facts, then save when replies are available.
A retained draft is not automatically current
The interface can preserve an unsaved reply when the context changes. This protects your work, but you still need to check whether the wording remains accurate before submitting it.
For example, a bank correction might change the description that prompted the original question. Reusing the old answer without review could attach a correct explanation to the wrong interpretation. If the reload reveals a saved category or a protected state, read the resulting access message and use the supported current workflow. If the question cannot be loaded, check again before answering. Do not try to force the earlier draft through by reopening another tab or recreating the source record. A fresh question provides the current basis for a useful, traceable reply.
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