Classification status is unavailable means Institution could not read the categorization state. The accompanying message confirms that extracted transactions are saved for review.
- Open Review extracted transactions to confirm the saved source rows and inspect their current details.
- Use Refresh classification status when offered and read the refreshed message.
- If status still cannot be loaded, report the statement filename, company and exact category-status message.
Do not assume the missing status means the statement needs to be uploaded or extracted again. Source extraction and category-job status are separate parts of the workflow.
Use available evidence
You can still compare dates, amounts and account identity with the original statement. Category decisions should rely on current saved transaction information and supported business context.
If draft category proposals were displayed earlier, do not rely on a screenshot as the latest transaction state. A proposal snapshot may no longer describe the current row after other review work. Refresh the relevant transaction before applying a category, and preserve unresolved context instead of selecting an arbitrary account to clear the queue.
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