On a phone, choose files through the upload form’s browse control. The device can offer photos, local files, or a cloud provider, depending on how your browser and operating system expose file selection.
After choosing, return to the form and check Files to upload. Verify the filename, size, and number of files. Some specialized forms accept one file even when the general document uploader supports a batch.
If a photo is rejected, check its format and the current upload guidance. A requested document does not accept HEIC, so export a supported image or PDF if necessary. Make sure a cloud file has actually downloaded and is not empty.
Keep the browser open while the upload completes and wait for the confirmation. If the phone changes networks or the upload fails, inspect which files were received before retrying. Avoid switching company context in the middle of the attempt. For private documents, use the account and request assigned to you rather than a colleague’s phone session, even if their device makes file selection easier.
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