Identify the missing certificate precisely
Ask the holder for the certificate number, registered name, share class, share count and circumstances of the loss. Compare that information with the company's stock ledger and any retained certificate copy. Record whether the certificate was reported lost, stolen or destroyed, and preserve the holder's statement.
Check for a pending transfer, pledge or competing claim before preparing a replacement. A person requesting the document may be acting for an estate or another entity, so obtain the authority evidence counsel or the transfer agent requires. Do not infer ownership from possession of an old scan alone.
Use the corporation's approved replacement procedure
Delaware section 167 permits a corporation to issue a new certificate or uncertificated shares in place of an allegedly lost, stolen or destroyed certificate. It also permits the corporation to require an indemnity bond. Counsel should determine the documentation and protection appropriate to the circumstances and the company's procedures.
Give the holder the actual requirements, including any affidavit, indemnity or bond the company requires. Avoid promising that every loss can be handled with a simple replacement form. If the company refuses replacement or ownership is disputed, section 168 provides a judicial process that requires legal advice rather than administrative improvisation.
References: Delaware Code, title 8: stock and dividends
Prevent the original and replacement from circulating as separate rights
Flag the missing certificate in the company's records using the approved procedure. Link the proposed replacement to the original certificate number and the same underlying holding. The replacement event should not increase the holder's share count or appear as a new investment.
If a transfer is being completed at the same time, keep the replacement and transfer evidence distinct. The administrator needs to show which shares were covered by the missing certificate and which later action moved them. Counsel or the transfer agent should approve the sequence before either record is released.
Issue the replacement only after the conditions are satisfied
Collect the required approvals and protection documents, then compare the replacement's holder, class and share count with the verified record. If uncertificated shares will replace the paper certificate, obtain the instructions for the required notices and ledger treatment. Do not assume a software entry completes every documentary requirement.
Deliver the replacement through the company's approved process and retain evidence of delivery. Tell the holder what to do if the original is found later. The instructions should direct it back to the company or transfer agent for handling, avoiding parallel use of the original and replacement.
Preserve the full replacement history
File the loss report, identity and authority evidence, approval, any bond or indemnity, replacement record and delivery confirmation together. Restrict access to sensitive personal material while keeping the corporate record usable for authorized review.
A later ownership inquiry should be able to trace one holding from the original certificate to its replacement. If the original resurfaces or another claimant contacts the company, preserve the new evidence and refer it to counsel immediately. Keep the issue visible until the competing-document question is resolved.
Sources
Requirements and product details can change. Check the linked guidance for the facts that apply to your situation.
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General information, not personalized accounting, tax, legal, or investment advice. Have the appropriate qualified professional review decisions that depend on your circumstances.