A page looks incorrect on mobile
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
This article covers what to check when a page looks incorrect on mobile, and how to report the problem if it continues.
What this article covers
- Where this appears in your browser.
- What the information tells you about the current state of your account.
- Who to contact when something does not match your expectation.
How it works
Institution keeps one record for your company, and the workspace reflects that record. When something changes, the record is updated first and the Institution team works from the same information you see, so documents delivered to you stay consistent with what is on file.
Where to look
- 1Reload the page once and wait for it to finish loading.
- 2Sign out and sign back in to refresh your session.
- 3Try the same action in a private browsing window.
- 4If the problem continues, record what you did and contact the Institution team.
Still not resolved
If this article does not answer your question, contact the Institution team. Include your company name and the item you were working on so the Institution team can respond with your specific record in front of them.
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