Troubleshooting
Resolve common browser, upload, access, display, notification, and performance issues.
Start here
General troubleshooting steps
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
Institution is not loading correctly
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A page appears blank
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A button is not responding
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
All troubleshooting articles
General troubleshooting steps
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
Institution is not loading correctly
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A page appears blank
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A button is not responding
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A document will not upload
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A download will not start
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A form will not submit
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A service status is not updating
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A notification will not disappear
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
An email notification did not arrive
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
A sign-in link is not working
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
Google sign-in is not working
What this means in Institution and how it affects your account.
Updated 2026-07-28
A page looks incorrect on mobile
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
How to clear browser cache safely
Step by step guidance for clearing browser cache safely in your browser.
Updated 2026-07-28
How to disable extensions for troubleshooting
Step by step guidance for disabling extensions for troubleshooting in your browser.
Updated 2026-07-28
How to try a private browsing window
Step by step guidance for trying a private browsing window in your browser.
Updated 2026-07-28
Supported browsers
What to check first, and how to report it if the problem continues.
Updated 2026-07-28
How to report a technical problem
Step by step guidance for reporting a technical problem in your browser.
Updated 2026-07-28
What information to include in a bug report
A clear answer in plain language, plus what to do next.
Updated 2026-07-28
How to take a useful screenshot
Step by step guidance for taking a useful screenshot in your browser.
Updated 2026-07-28
How to report an accessibility problem
Step by step guidance for reporting an accessibility problem in your browser.
Updated 2026-07-28
What to do if the support widget overlaps content
What to do next, and who to contact if you need help.
Updated 2026-07-28
Why information may take time to update
Common reasons this happens, and how to move the item forward.
Updated 2026-07-28
How to retry after a temporary error
Step by step guidance for retrying after a temporary error in your browser.
Updated 2026-07-28
Still need a hand?
Contact the Institution team for help with account access, services, documents, billing, or a question that is specific to your company.