The default All open filter in Requests excludes Accepted and Closed records. A request can therefore disappear from the initial list when its state changes without being deleted.
Choose All to include every request returned for the workspace, or select Accepted or Closed to focus on that outcome. Open the subject to read the original details and conversation.
An accepted request and a completed service are not automatically the same thing. Read the team’s response to understand what was accepted and what should happen next. If you were asking for a service change, the request status alone does not explain every resulting billing or access change.
If the record remains missing under All, check that you are signed into the intended workspace and look for any loading error. Ask support to locate the request using its subject and approximate submission date. Avoid resubmitting the same request solely because it is no longer visible in All open; first check the outcome filters and its existing conversation.
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