Last synced shows when a completed bank sync was recorded for the connection. Use it to distinguish an old connection result from a recent check, then verify the individual transactions you need.
The displayed date and time use your browser’s local formatting. If you and a colleague are in different time zones, include the time zone when comparing observations or reporting a problem.
Investigate a missing transaction
- Compare the displayed sync time with when you expected the posted bank movement to be available.
- Check the correct account, date range and transaction state. Pending activity and posted activity can appear in different states.
- If appropriate, use Sync now and wait for completion before checking the same filters again.
A recent timestamp does not prove that an unselected account was synced or that a historical gap was filled. Review Accounts to sync and compare the actual statement period.
If the time advances but a specific posted transaction remains absent, report that transaction’s date, amount, account last digits and the observed completion time. Preserve the bank reference if available. That evidence helps separate a provider coverage issue from a filter or import-stage issue.
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