When Institution says Bank sync is already running, leave the existing request to finish. The message indicates that a current sync is handling the connection, so another click is not needed to start the same work.
- Check the bank connection name and selected company to confirm you are watching the intended connection.
- Read the current progress message and note any error or attention state.
- After completion, compare the Last synced time and the account’s transactions with the period you were checking.
A sync and its later categorization work can finish at different times. Newly received activity may still be awaiting categories even after the connection finishes. Use the classification status for that part of the workflow.
If the display seems stale
Refresh the current connection status and inspect saved results before submitting another request. A tab left open across a sign-in change or company switch may need to load its current context again.
For support, explain that the connection reports an existing sync and provide the approximate request time, bank name and visible progress. Include the account and date range that remain missing. Do not disconnect the bank merely to clear a running label, because disconnecting changes future sync access and can trigger import cleanup.
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