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Invoices and receivables

Cancel a pending invoice email

Stop an eligible queued or scheduled send through its recorded delivery action.

Updated 2026-11-11

Delivery history can offer cancellation for an eligible pending invoice email. Use the action attached to the recorded send when the message should no longer proceed, such as after discovering incorrect terms or a recipient issue.

Open the invoice's delivery panel and refresh the history before acting. Confirm which pending message you are cancelling, including its purpose and scheduled time. A later reminder and an original invoice email are separate delivery records.

Check for the saved result that the pending send was cancelled. A cancellation request should not be described as an email recall after a provider has already delivered the message. If the send progressed before cancellation, inspect the actual provider outcome and handle any follow-up through the company's authorized communication process.

Cancelling delivery does not void the invoice or change its receivable balance. Correct the document separately if its terms are wrong. Before scheduling another message, review the current invoice revision and recipient again so the replacement uses the evidence that was corrected.

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