A scheduled invoice email can stop if the invoice balance, saved PDF, original sign-in session or accounting access changes before sending. Inspect Delivery history after the planned time to see the recorded state instead of assuming the schedule completed.
Review whether the invoice was paid, corrected or voided, whether its PDF revision changed, and whether the authorizing access remains current. These conditions can make the originally reviewed message inappropriate or unavailable.
Do not immediately schedule another message using the old confirmation. Open the current invoice, verify the outstanding amount and recipient, prepare the current PDF if necessary and review a new delivery action only if communication is still needed.
Keep the stopped delivery record as part of the history. It explains why an expected message was not sent under its original terms. If no visible source change explains the stop, provide support with the invoice and delivery references through the approved channel. Avoid claiming customer receipt until the provider outcome supports it.
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