A posted inventory return restores stock and reduces cost of goods sold. It does not automatically credit the customer or return money. The return form explicitly directs customer credits and refunds to the separate invoice workflow.
First identify the original stock issue, returned quantity and return reference. Prepare and post the supported stock movement through Journals. Then inspect the invoice's current balance and credit or refund evidence with the person authorized to handle the customer adjustment.
A customer can have a valid credit question even while the stock return is awaiting review, and a completed stock return does not prove that a refund reached the customer. Keep those statuses distinct when communicating the outcome.
If an earlier issue or payment allocation was wrong, follow each source-owned correction sequence. Do not enter a fictitious stock receipt to make the customer balance look settled, or a credit to imply that goods were received. Retain the linked source references so both the quantity change and financial adjustment can be traced independently.
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