A customer can return only part of an original stock issue. Select that issue in Return customer stock and inspect its Available quantity and Remaining original cost. Enter only the quantity physically supported by this return event.
The return quantity uses the tracked product's unit and supports up to three decimal places. Compare the unit with the source and customer return evidence before preparing the movement. Do not assume that a returned package represents one tracked unit.
Review the displayed Cost restored to inventory, the return date and the source reason. The cost comes from the original issue, preserving the relationship between the returned quantity and its historical cost. It is not the customer's sales price.
Prepare the return for review and inspect the posted result before expecting inventory to increase. Refresh return sources after another return or correction changes availability. If the original issue is no longer eligible, resolve that source history rather than choosing a different issue solely because it has enough quantity to accept the form.
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