Recognition reversal recovery distinguishes an unconfirmed decision from a decision already saved. Read the notice carefully. An interrupted response does not prove that the reversing journal or review decision failed.
For an unconfirmed result, use Retry original decision. The workflow retains the original amounts, dates and request identity so the retry checks that same action. Current access still applies, and the interface can ask you to restore access with the original account.
If the decision was saved, refresh the schedule and inspect reversal history and Journals before another change. A browser recovery-record problem can require a refresh even when the accounting decision already completed. Do not create a new reversal request merely to clear a local notice.
If saved recovery evidence cannot be read or verified, follow the displayed session-storage and history checks. Once the result is established, confirm the original and reversal journal dates and the plan's current availability. Any replacement recognition should then follow the supported stop-and-replan sequence using the actual saved reversal date.
Was this article helpful?
Tell us whether this answered the question you came with.