A reversal decision uses current company book settings and account evidence. If the request was prepared before those settings changed, the decision may be unavailable until the history and policy are refreshed. This prevents an old review screen from applying an action under unreviewed assumptions.
Return to the request's current history, refresh the evidence and reopen the decision. Compare the original entry, reversal date and opposite amounts again. Confirm that every account is still available and that the reason describes the correction you now intend to make.
If an earlier action may already have completed, inspect the saved status before submitting another request. A missing local confirmation is not proof that the original operation failed. Repeatedly creating new reversals can make the investigation harder and may be rejected by the existing-history controls.
When current evidence still cannot load, retain the journal reference and visible error for support. Keep the original accounting record unchanged until the appropriate action can be verified. Refreshing evidence is a read step; it should not require preparing a substitute adjustment.
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