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Ledger and journals

Resolve missing journal history access

Check company permissions when the page says history is not part of your access.

Updated 2026-11-11

The message 'Journal history is not part of your access' means the signed-in account does not currently have the required company permission. It is different from an empty list. An empty permitted view can result from filters; an access message requires a permission review.

Confirm the selected company and the account you used to sign in. If both are correct, ask an owner or administrator of that company for the appropriate journal-history access. Explain whether you need to read entries, inspect financial details or download records, because those actions can have different permissions.

After access changes, refresh the workspace and reopen the journal page. Keep the same company selected. A bookmark to another company's journal does not grant access to that company or bypass its financial restrictions.

Do not create a new journal to test whether history is working. Reading permission should be checked without adding accounting activity. If access appears correct but the page still fails, provide the company, time and visible error to support without sending confidential journal details through an unapproved channel.

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