Return customer stock restores returned goods at the cost recorded by their original stock issue. Use Find invoice stock issue to search invoice numbers or line descriptions, then select the Original invoice stock issue for the returned product.
Review Available quantity and Remaining original cost before entering the return. Set Return date, quantity in the product's unit and Reason and source reference. Include the customer return reference so another reviewer can connect the movement to the original sale.
Inspect Cost restored to inventory and prepare the return for review. The return restores stock and reduces cost of goods sold when its journal is posted. A submitted return is not yet a posted stock increase.
If return availability changed, choose the original issue again and review its current remaining quantity. Do not substitute the catalog selling price or another issue's cost. Customer credits and refunds remain separate invoice-workflow actions, so confirm the stock movement and any customer balance adjustment independently.
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