Payment reversals reverses a recorded match, restores the matched document balances and posts an exact inverse. It does not send or return money. Use it when the accounting match is wrong, not as a substitute for a real customer refund.
Open the relevant recorded payment history, inspect the original bank movement and documents, and enter the Effective payment reversal date and reason. Review related credit applications and refunds first; the workflow can require those to be reversed before the payment match is eligible.
Current source and available credit balances are checked again before posting. If the evidence changed, refresh and prepare the action from the current state rather than reusing an old balance calculation.
After confirmation, reload the payment history and verify the restored obligation. If the action's outcome is uncertain, retry the retained original request as directed. Keep the actual bank movement in view: reversing its accounting allocation does not make the original money disappear, and a corrected match may still be needed.
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