A bounced or suppressed customer recipient requires review before invoice sending can continue. Open Delivery history and inspect the recorded outcome. Repeatedly selecting Send invoice again does not resolve an incorrect address or a provider restriction.
Verify the billing email through an authorized customer contact, then correct the saved customer and document details through the supported workflow where needed. Refresh the invoice revision and delivery evidence before confirming another message.
Keep the problem separate from the invoice balance. A delivery failure does not cancel the customer obligation, prove nonpayment or create a new receivable. Likewise, changing the email should not result in a second invoice for the same sale.
If the address is correct but sending remains unavailable, provide support with the invoice reference and visible delivery state. Use the company's approved channel and avoid sharing private PDFs publicly. Resume delivery only when the current recipient and provider state can be reviewed, then follow the new message's actual outcome in history.
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