For cash-basis documents, credits apply only to unpaid, unrecognized original parts and do not create a credit journal. Review the document's current treatment and remaining allocations before preparing the credit.
Open Applied credits and refresh the source evidence. Compare the original line and tax amounts with recorded payments and existing credits. An amount already recognized through a confirmed payment is not the same available unpaid part as an untouched invoice line.
Do not infer allocations from a total payment alone when the workflow requires confirmed line and tax allocations. The remaining eligible amount should come from the current document evidence, not from a separate spreadsheet that omits a recent settlement.
After a permitted credit is recorded, inspect its dated history and the remaining obligation. It does not send money back to the customer. If the business event involves a refund of an actual receipt, use the appropriate refund and accounting workflow with its own source evidence rather than forcing it into an unpaid-credit action.
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