Waiting on you indicates that the conversation’s recorded next step is a customer response. Open the thread and read the latest visible message from the Institution Team.
Answer the actual question or provide the missing context in the composer. If the team asks for a file through a document request, complete that upload and identify the saved file in your reply rather than assuming a text message alone satisfies it.
Choose Send and confirm the reply appears. If you cannot provide a requested detail, explain what is missing and ask for a workable next step. A short acknowledgment may leave the underlying question unanswered.
The label is a thread status, not proof that a particular person on your company team is personally assigned. Coordinate with colleagues when they can see the same conversation. If the label appears outdated after your response, refer the team to the message you already sent instead of sending repeated copies. Keep any deadline context in the existing thread.
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