Document viewing and downloading use short-lived protected links. If an old link stops working, return to Documents and choose View or Download again from the authorized account.
Check the company and filename before reopening. Do not keep retrying a copied address from an old email, browser history, or chat. The library action creates a fresh link after checking access.
A protected link is not a permanent public share URL. Avoid forwarding it as a durable way for a colleague to access company files. Give the person the appropriate workspace access and have them open the document through their own account.
If a fresh action also fails, read the error and check whether you can still view the company and file record. A permission change or unavailable file can require help from the administrator or team. Report the filename and error rather than posting the full link. A local copy already downloaded to your device remains a separate file and is not removed simply because the original link expired.
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